Refund policy

Kits

14-day refund. If the kit doesn’t work for you, email me at caitlin@aicustomerresearch.com within 14 days of purchase with what went wrong, and I’ll refund you in full.

AI Analysis for Customer Insights

14-day refund. If the course isn’t right for you, email caitlin@aicustomerresearch.com within 14 days of purchase for a full refund. No questions asked. Refunds end course access.

Claude Code for Customer Insights

Claude Code for Customer Insights is sold on Maven and covered by the Maven Guarantee. Refund requests for it go through Maven.

How refunds are paid

Kits and courses bought on this site are sold by Paddle.com, our online reseller and merchant of record. Paddle processes every refund back to your original payment method. See Paddle’s buyer terms.